Privacy Policy

At Tawasu, we believe privacy is not just a compliance requirement — it’s a commitment to trust. This Privacy Policy explains how PowerWeb Technologies LLC. (“Tawasu,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our websites, applications, services, or tools (collectively, the “Platform”).

By using Tawasu, you agree to the terms of this Privacy Policy and our Terms of Service.

Who We Are

Tawasu is a global, AI-powered commerce platform enabling businesses to build, scale, and manage their online stores, mobile apps, and digital presence. We operate under PowerWeb Technologies LLC., headquartered at Qatar Science & Technology Park, and serve users worldwide.

If you have any privacy questions, contact us at:

• Email: [email protected]
• Headquarters: PowerWeb Technologies LLC., Doha, Qatar

Information We Collect

We collect information to deliver the best experience possible — securely, transparently, and with your consent.

Information You Provide

• Account Information: name, email, phone number, business name, address, and password.
• Business Data: company registration documents, tax IDs, store details, and payment preferences.
• Customer Data: end-customer information processing on your behalf.
• Communication Data: when you contact us or participate in support, chat, or surveys.

How We Use Information

We process your information only for legitimate and transparent purposes, including:

• To provide and operate Tawasu servicesAccount creation, authentication, billing, store setup, hosting, and cloud management.
• To improve user experiencePersonalizing dashboards, analytics, and developing new features powered by AI.
• To ensure security and complianceFraud detection, identity verification, and legal audit logs.

Data Ownership & Control

• You own your data: Merchants retain full rights over all business, product, and customer data hosted on Tawasu.
• We never sell user data: Tawasu will never share or sell your personal information to advertisers or data brokers.
• Your control: You can access, update, export, or delete your data at any time through your account.

How We Protect Your Data

We apply enterprise-grade security infrastructure, including:

• End-to-End Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256).
• Cloud Security: Hosted on certified data centers with 99.9% uptime.
• Access Control: Multi-factor authentication and zero-trust policies.

If a security breach is detected, we will notify affected users promptly as required by law.

Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes for which it was collected.
• Meet legal, regulatory, or accounting requirements.
• Resolve disputes and enforce agreements.

Sharing & Disclosure

We share data only in the following cases:

• With Service Providers: Cloud hosting, payment gateways, or communication tools.
• For Legal Reasons: When required by law or government request.
• In Business Transfers: In the event of a merger or acquisition.

International Data Transfers

As a global platform, your data may be processed in multiple jurisdictions. Whenever data is transferred internationally, Tawasu applies Standard Contractual Clauses (SCCs) and ensures compliance with GDPR, UK GDPR, Qatar PDPL, CCPA, and UAE/KSA Data Protection Regulations.

Cookies & Tracking

Tawasu uses cookies and similar technologies to:

• Enable secure sign-in and session continuity.
• Analyze platform performance and measure engagement.
• Improve personalization and recommendations.

Your Rights

Depending on your region, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate information.
• Deletion: Request permanent deletion (“Right to be Forgotten”).
• Restriction: Limit processing or transfer data.

To exercise these rights, contact us at [email protected]. We respond to all verified requests within 30 days.

Children’s Privacy

Tawasu is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we discover that we have collected such data, we will delete it immediately.

Updates to This Policy

We may revise this Privacy Policy from time to time. All updates will be posted on this page, and we will notify you by email or dashboard alert for material changes. Your continued use of the Platform after an update constitutes acceptance.

Contact Us

Global Commitment

At Tawasu, privacy is a principle — not an afterthought. We design our systems with privacy-by-default and transparency-by-design. From small businesses to global enterprises, every merchant and every shopper deserves a platform that protects their data as strongly as it powers their growth.

“Your data is yours. We just keep it safe.” — Tawasu Data Ethics Manifesto